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Background
Warwick Spice

Privacy Policy

Who we are

Warwick Spice is a trading name of RM Network Limited of 57 Alfred Street, Sparkbrook, Birmingham, B12 8JP. Company number 11818726.

We are a Licensed Indian & Bangladeshi Cuisine Restaurant offering dine-in and takeaway services.

Warwick Spice takes the privacy of its customers and visitors to its website www.warwickspice.co.uk very seriously and seeks to ensure the highest standards of compliance with all relevant Data Protection laws. Your data is stored securely, and used for the purposes of providing you with the services you order from us, and is not provided to third party organisations for marketing purposes. This Privacy Policy details what personal information we collect, why we do so, how it is used, how we keep it secure, and the limited conditions under which it might be disclosed to others.

Data We Collect and Why

When you contact us or place an order, we may collect personal information such as your name, contact details, payment details, correspondence with us and other similar information. This information is collected to enable us to process your order or enquiry.

We also collect special category data on health conditions (e.g. Allergies), to ensure we provide you with appropriate services.

This list is not exhaustive, and in specific instances, we may need to collect additional data for the purposes set out in this Policy.

Our legal bases for collecting and using your data are:

  • The pursuit of our legitimate interests, to provide, improve and promote our services;
  • For contracts, including enquiries pursuant to a contract;
  • Complying with our legal obligations.

Cookies

Our website uses “cookies”, which are small files stored on your device to remember specific information about your visit to the site.

These are used for two purposes – firstly to allow you to shop online and view your account.

Secondly, we use Google Analytics to collect information about how people use this site. We do this to make sure it’s meeting its users’ needs and to understand how we could do it better.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site or shop online. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you visit our site.

Data Storage

We are committed to keeping your data secure. Our security measures include encrypting your data, strong internal policies and training for staff on data security, and regular assessments of our partners’ security systems.

Different retention periods apply for different types of data, however the longest we will normally hold any personal data for is six years from the end of your order or last contact with us – this is for VAT recording requirements.

Information Sharing

To provide you with our services, it is necessary for us to share some of your personal data with our partners. This includes delivery drivers/companies, online payment processors, IT service providers, insurers, credit providers, credit reference bodies (with your consent only), and government bodies or law enforcement agencies when we have a legal obligation to do so or to exercise our legal rights.

We do not share your data with third-parties for marketing purposes.

Your Rights

Your rights include:

  • The right to request a copy of the personal data we hold about you.
  • The right, in certain circumstances, to request that we delete personal data held on you, where we no longer have any legal reason to retain it.
  • The right to ask us to update and correct any incorrect or out-of-date personal data that we hold about you.
  • The right, in certain circumstances, to ask us to ‘restrict processing of data’, which means that we would need to secure and retain the data for your benefit but not otherwise use it.

If you would like to exercise any of the rights above, please contact us on 01926 491736 or at admin@warwickspice.co.uk

Safe and Secure Shopping

  • The purchase area of our site is secure.
  • We utilise industry standard SSL technology (Secure Sockets Layer) to guarantee a safe and secure shopping environment.
  • We do not store your credit card details in our database.
  • Credit Card Payments are managed by our payment gateway provider – Stripe (https://stripe.com)

Other Links

Please be aware that our site may link to other web sites. We are not responsible for the data policies, content or security of these linked web sites.